“To persuade someone means that they understand your outlook, come to agree with it, and are influenced to follow an intended path. Having influencing tactics and persuasion skills can make you a more effective employee, no matter what industry you work in.” Joanna Pera stated in her latest webinar directed by the Hospice & Home Care Webinar Network. Joanna tackled persuasion, how to increase influence, and defined and reviewed the six principles associated with persuasion in depth. Below is a quick look at the principles.

The Six Principles of Persuasion

1. Reciprocity

One of the most basic principles of influence…


“Why spend one more dollar to make the phone ring any more than it is if you cannot convert those referrals you are receiving?” Kurt Kazanowski believes the best place for a hospice organization to get admissions is from their pending list. Unfortunately, many agencies have a very underdeveloped list. Kurt and the Hospice & Home Care Webinar Network created a webinar, Strengthening Your Referral Inquiry to Admission Process, to fix this very issue. Below is a breakdown of what Kurt means when he refers to your pending list as “gold in the hills.”

The larger the pending list…


Hospice and home health agencies that are part of a healthcare system consisting of multiple, separately certified healthcare facilities or provider numbers can elect to have a unified and integrated Emergency Preparedness program. Expert speaker Kathy Ahearn and the Hospice & Home Care Webinar Network teamed up to develop Emergency Preparedness: How to Create an Effective, Integrated & Communicated Plan & Agency Program.

This webinar reviews the requirements that must be met for an integrated Emergency Preparedness Program (EPP), in accordance with the 418.113(e) & 484.102 Integrated Healthcare Systems CoPs. …


You have the power to serve more people and grow your hospice agency through differentiators. Kurt Kazanowski’s webinar, The Power to Differentiation & Grow Your Hospice, breaks down what an organizational differentiator is:

  • A program or service that delivers GREAT value to a referral source and is something different from your base business
  • Built on understanding your customer (referral source)
  • Something that will strengthen and develop your culture of growth

One differentiator featured in the webinar is the Flower Power Program. This program provides patients and clients with a gift of flowers to help brighten their day. All patients can…


Compassion has previously been viewed as a weakness. That’s history! Today, leaders are expected to treat their teams with greater attention to care, while respecting each person’s unique attributes. Joanna Pera’s latest webinar, directed by the Hospice & Home Care Webinar Network, walks you through the steps to create a compassionate workplace.

Joanna has identified the three major components of compassion. Here is a quick breakdown of what they are, how to do a self-audit, and action steps to guide you on your journey of leading with compassion.

CAM: The Three Aspects of Compassion

C — Cognitive: I understand your…


“Community-based palliative care (CBPC) is an emerging field that seeks to integrate palliative and serious illness care with local health care systems. This resource center houses materials designed to assist organizations when planning, implementing or enhancing their CBPC services,” defined by the California Health Care Foundation. CBPC is well-positioned to be the bridge across the continuum of care settings as we move toward a patient-centric healthcare system. There is strong evidence proving community-based palliative care can significantly impact the quality of life, resulting in more compassionate, affordable, and sustainable high-quality care, including improving hospice use.

The Hospice & Home…


The Hospice & Home Care Webinar Network encourages healthcare agencies to promote and practice diversity and inclusion. We teamed up with Gloria Turner of Turner Healthcare Consulting to create an on-demand Diversity & Inclusion During End-of-Life Care Webinar Package to help agencies understand the dynamics of cultural and implicit biases.

Below is a brief sample of a Community Needs Assessment. Learn what your community needs are, how to collect that information and the next steps.

1. Planning Your Community Assessment

Start off in the right direction by establishing a structure, an advisory group, and a Needs Assessment team. …


“One of the worst things is actually just anticipating having to explain yourself. It causes tremendous stress and anxiety to think about being thrown out of a doctor’s office, or being laughed at, or being treated insensitively to the point of feeling abused,” stated Jamison Green, a leader in the transgender rights movement.

Providing inclusive care should be a top priority for hospice. No person receiving end-of-life care should have to experience what Jamison described. Education is the first step in creating an inclusive agency. Gary Gardia’s latest webinar, produced by the Hospice & Home Care Webinar Network, focuses on…


This Memorial Day, we honor and remember all who gave their lives for our country.


The Hospice & Home Care Webinar Network has teamed up with Nancy Flynn of the ePolicy Institute and Marijuana Policy Institute to bring you the latest webinar on covering employee use and handling of marijuana policies.

To learn more about this hot topic check out the Marijuana HR Policy & Best Practices: Handling Employee Medical & Recreational Use webinar held live on June 15, 2021 and available to purchase on-demand.

Below is a list of Nancy’s 30 Best Marijuana Policies & Procedures to ensure your agency is compliant and that your employees and customers are safe.

1. Create thoroughly researched…

The Essential Hospice & Palliative Care Bulletin

News, feel-good stories, and information for everyone from volunteers to leadership from your friends at Hospice & Home Care Webinar Network. http://fin-ed.info

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